30 Day Money Back Guarantee
Omnistar is so convinced
that you'll absolutely love our product that
we offer a 30-day “No Questions Asked”
money back guarantee. If within the first
30 days you decide, for whatever reason, that
you would like a refund, then simply open
a support ticket. Let us know your domain
name and purchase date and we will immediately
refund your money the same day!
you request a refund.
If you have problems installing our software,
then please take advantage of our free installation service.
If you would like our technical team to install the software,
please contact us. Our technical team will install the software
and answer any initial questions. If you are having technical
issues then contact
our support team before you request a refund.
Request a refund.
To request a refund within
the first 30 days simply fill out a support
ticket that includes
your domain name and purchase date.
Same Day Install Guarantee
Omnistar Interactive guarantees that a
product specialist will attempt to complete
all install requests that are received before
3PM EST Monday through Friday on the same
day. If the install request comes in after
3PM, the install will be attempted on the
next business day. Omnistar Interactive
only guarantees that an attempt to do the
install will be done on the same day. The
client will be notified if there are problems
or if Omnistar Interactive requires additional
Same Day Support Response Guarantee Including
Saturday and Sunday!
Omnistar guarantees that users who submit
a trouble ticket via our Online Customer
Care System before 3PM EST, will receive
a response by 11:59PM the same day or the
user will receive a credit of five dollars
toward their next billing per incident if
they have an Omnistar Interactive hosted
solution. If the client has the install
solution, then they will receive a coupon
code for five dollars on the next purchase.
The maximum a client can earn within one
month using this guarantee is twenty five
dollars. All guarantee requests must be
submitted via our help desk within twenty-four
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